FAQ

That's fantastic! You should receive an email soon to write your awesome review! If you can't wait simply add one at the bottom of the product page you first ordered it from.

If you have instagram add @smashharrystore to the picture and we'll upload it to our SmashHarryStore instagram site!

You may even see it on our homepage!

Hey there! When it comes to choosing the perfect size for your order, we've got your back! To make sure you get the ideal fit, take a peek at the sizing chart located on each product page. This chart matches measurements with the exact sizes available, making it super easy for you to select the right fit.

If by any chance, your item doesn't fit just right, don't worry! We offer a free exchange policy, with the return address on us for our UK customers.

For our friends ordering from the EU or internationally, sending items back will require you to cover the shipping costs.

If you're still feeling unsure about which size to pick, feel free to reach out to our support team using the contact form. We're here to help you find the perfect fit!"

"Absolutely! Just wash in cool water and hang dry. Our products are GM-free, cruelty-free, and don't contain any animal-derived ingredients. Plus, we use low waste printing technology and our factory runs on renewable energy while being audited for various social and sustainability standards. So you can feel good about your purchase!"

Simply scan the QR code on the label. Remill will then process the return for recycling. You'll even receive credit to use on their own website!

Thanks for being sustainable!

Yes, we offer international shipping to select countries.

We ship to the following countries.

Algeria, Andorra, Argentina, Armenia, Australia, Austria,

Bahrain, Bangladesh, Belgium, Bermuda, Bulgaria

Canada, Cape Verde, Chile, China, Costa Rica, Croatia, Czech Republic

Denmark

Egypt, Estonia

Falkland Islands, Faroe Islands, Finland, France

Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey

Hong Kong, Hungary

Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy

Japan, Jersey

Kenya

Kuwait

Latvia, Liechtenstein, Lithuania, Luxembourg

Macau, Malaysia, Malta, Mauritius, Mexico, Monaco

Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway

Oman

Philippines, Poland, Portugal

Qatar

Romania

San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland

Taiwan, Thailand, Turkey

United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands

Uruguay

Vietnam

You can also check if your country is eligible for shipping during checkout or by contacting our friendly customer service team on sales@smashharry.com.

Shipping within the UK typically takes around 5 business days. Deliveries within the EU may take up to 10 days. For international deliveries, please allow up to 20 days.

Since we are a print on demand company, once your order is placed, our suppliers will start working on creating your item and will ship it out as soon as it's ready for delivery.

Yes!

We are setting a new standard for sustainable fashion with our innovative approach to production and design. By choosing our organic cotton collection, you can make a positive impact on the environment and support that is committed to creating a more sustainable future for all. Join the movement today and be a part of the change towards a greener, more eco-friendly fashion industry. See our page on Sustainablilty for more information.

We accept Visa, Google Pay, Mastercard. Paypal, American Express, Discover, Diners Club, Maestro, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay and Amazon Pay.

Yes! The SmashHarry Store is certified Level 1 PCI DSS compliant. We have partnered with Shopify and use their e-commerce platform to give our customers top level security.

For extra piece of mind, we can be found on TrustedSite.

Simply copy the code that appears on your email and apply this at the checkout.

If you have an account with us, the voucher can be used as store credit.

All orders over £40 include FREE shipping!

UK Shipping: £4

EU Shipping: £6

International Shipping: £7

All EU deliveries are tax paid and there is no customs duty for orders under €150.

Yes. Of course.

It would be great though if you could recycle the old packaging and send it back with the returned item. We will then make sure that it's once again recycled.

Yes, you can return an item purchased with a discount code. However, please note that the refund amount will be based on the discounted price paid for the item.

Yes, you can return a gift you received as long as it is within our return policy timeframe and meets the eligibility criteria.

Note: Since all of our clothing is made to order and we try to be as sustainable as possible and that the item cannot be resold, we kindly suggest forwarding the item to someone else. This will also help reduce textile wastage on the planet :)

If you need to change the shipping address after placing an order, please contact our friendly customer service team at sales@smashharry.com as soon as possible. They will assist you in updating the shipping address if it is still possible.

You can check the status of the order by clicking on the link...
https://smashharrystore.com/apps/returnandexchange

Yes! You can cancel your order as long as the item hasn't been shipped. Please go to https://smashharrystore.com/apps/returnandexchange and check the status of the order.

You can exchange your item up to 14 days after receiving it and 30 days after placing the order.

Our return policy allows you to return most items within a certain timeframe for a refund or exchange. Please refer to our website's "Returns & Exchange" page for detailed information on our return policy.

You can contact our friendly customer service team by email sales@smashharry.com or through our contact form found on our website's "Contact Us" page.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the carrier's website.

If you receive a damaged or defective item, please contact our customer service team immediately at sales@smashharry.com. They will assist you in resolving the issue and provide you with further instructions.

In case your package gets lost while in transit, please get in touch with our customer support at support@smashharry.com. They will kick off a trace with the shipping carrier to find your package and support you in resolving the matter.